Due to the increased complexity, high demands and speedy decisions, we sometimes tend to get lost in translation. So it’s really key to stay focused and be aware of possible risks that can occur during the course of an IT project. Being aware implies that you are familiar with the most common pitfalls of projects.
You can overcome this pitfall by inviting a multidisciplinary team of people. This will give you a more complete and critical view on all pre-contractual documentation (which serves as the basis for the contract).
• Initiate a lively discussion on the feasibility of the requested project
• Invest sufficient time in reviewing all documents
Whenever the sales department receives an interesting RFP, it should be customary to immediately have the relevant project team/manager review in depth the technical requirements as put forward by the customer.
Sales and project managers should communicate on a daily basis before and during the project.
Being in sync with your customer from the very beginning will enable both to enjoy a synergetic and productive project!
It’s not only comforting to have an overview of responsibilities, governance and dispute resolution flows, a history of strategic decision-making, change requests, … it also strengthens your position when disputes occur.
Also invest sufficient time in good communication, collaboration and a consistent follow-up throughout the project. After all, no-one wants to end up with a small cabin build upon a solid foundation!