Podcasts & videos

delaware digital talks

delaware digital talks is a new series of 10 minutes talks in French. The first episode will be published in June 2022. For each episode, there is a podcast version in French and a video in French with English subtitles. 

Presented by experts, the series will analyze in detail the digitalization of businesses and look closely at every step of the journey. Aimed at everyone involved in digital B2B and B2C, it will help you better understand your objectives, roles, challenges, and the tools you use. You will also discover the definition of roadmaps, communication channels, and working methods.  

Towards a better customer journey with a DXP 

At first glance, a digital experience platform (DXP) seems to be the perfect tool for companies that want to continuously improve their online footprint on different channels (websites, customer portals, and other digital engagement). But is it? Which parameters should you considerCan you have all your tools in one place? What about multichannel content?

Watch the video or listen to the podcast here

ERP integration — why you need it?

In this second episode of our podcast series on the digital world, we look at a surprising topic: the integration of an ERP with a digital platform. What if they don’t interact with each other? What does that mean for customer experience?

Watch the video or listen to the podcast here

Data and artificial intelligence (AI) – the new Eldorado

Data can add value to companies, provided the data are used well and properly analyzed. This leads to new persona models and “data monetization”, which makes it possible to share data with partners, for example by gathering it on a platform or even in the cloud. The relationship between IT and business can, thanks to this data, create enormous growth.

Watch the video or listen to the podcast here

B2B2C – an indispensable synergy 

Marketing has been transformed in recent years, particularly in the approach we take to target groups. Previously, the B2B model was aimed at meeting the expectations of other companies, partners, or resellers, but now B2C is also essential, because the user experience has become ultra-important. That’s why the ideal strategy is to mix the two, resulting in B2B2C. And that’s exactly what the fourth episode of our digital marketing podcast series is about.

Watch the video or listen to the podcast here