Business transformation

Business transformation

From legacy processes to digital enterprises and ecosystems

IoT, cloud data storage, robotics, artificial intelligence… New technologies are creating unprecedented opportunities for your business, but also come with their fair share of challenges. Because they have the potential to profoundly change the way organizations operate, emerging business solutions require a strategic approach that goes beyond mere technology.

Business transformation comes in many forms:

  • Customer-centric: business solutions that impact how you interact with your customers
  • Human capital-centric: to maximize the engagement of your human capital
  • Operational excellence-centric: to transform your organization as an Industry 4.0 standard

In all cases, the goal is to improve customer experience, boost employee performance and achieve operational excellence.  

to make optimum use of the opportunities offered by new business models, a successful business transformation roadmap requires a holistic vision

Examples of business transformations

Modern solutions can transform how your organization operates today:

  • Maximize performance as a hub in new distribution channels
  • Consistently bring effortless experience in your customers’ journey
  • Effectively align production planning, capacity and demand by monitoring, reviewing, improving and predicting performance
  • Use AI and recommendations solutions to improve accountability and enable self-steering teams
  • Foster an employee mindset focused on role modeling and engagement
  • And many more.



What about meeting an expert

Michael Penninckx

Business transformation expert & partner at delaware Belux

blog

The state of genAI at Microsoft, SAP, Salesforce and OpenText

To say that generative AI (genAI) evolves rapidly is an understatement. Keeping track of everything that’s happening can be overwhelming and time consuming. At the same time, you need to have a basic idea of what’s out there, or you risk falling behind. Luckily, our AI experts Wouter Labeeuw and Pieterjan De Schrijver did the heavy lifting for you. read more

How can we put generative AI to work? 5 use cases

We all know generative AI or genAI has far-reaching implications for arts and entertainment, and even in healthcare and education the impact is palpable. But what about day-to-day business challenges? Can this omnipresent technology really make life easier for you and your stakeholders, or is it all just marketing speak? Our in-house AI experts Sven Arnauts and Wouter Labeeuw discuss the challenges – and opportunities – of making genAI work for you and your organization. read more

GenAI in Finance: how to ensure governance and maximize returns

Driven by AI, finance departments are pivoting from traditional analysis to a more streamlined, automated approach that focuses on planning, risk management, and strategic decision-making. But that’s not the only way in which AI and genAI are changing work for finance teams. The CFO, together with the CIO, also plays a key role in AI selection, adoption, and governance. read more

delaware's ChangeHub: a quick start guide to implementing change in your organization

Change is inevitable, but managing it effectively is not always easy. Whether you are implementing a new Customer Relationship Management (CRM) system, an Enterprise Resource Planning (ERP) tool, or initiating any other transformation project, you need a solid change management strategy to ensure the success and sustainability of your initiative. The ChangeHub, a plug-and-play change management portal, could be the solution. read more