Public sector

Public sector

Building an efficient and digital tomorrow

Citizens and businesses look at governments and public services to help them navigate today’s complexities, uncertainty and change. However, meeting their expectations and winning their trust – on a tight budget – requires a thorough redesign of existing processes and approaches. How can the public sector transform itself to thrive in our evolving landscape? Discover how delaware can help create smart and efficient digital public services for everyone.

Download our leaflet for professionals in the public sector

Discover the future of Belgian government efficiency. Learn how trends and citizen demands shape the way in which the public sector should operate, while remaining cost-efficient and qualitative.

Challenges for the public sector

From local authorities, regional, national and global institutions to education and non-profit organizations: every actor in the public sector faces a series of typical challenges and risks. These include:  

Putting citizens front and center – on a tight budget

Citizens have become used to customized and digital services and expect the same level of convenience and transparency from government services. More than services and information, they even require participation in public decision-making. At the same time, budget constraints urge governments and public services to drive (cost-)efficiency and to do more with less.

Addressing the need for diversity & inclusion

As the world grows more diverse, government organizations need to increase diversity and inclusion amongst their workforce to build trust and citizen engagement. Additionally, offering inclusive services is just as important – yet, not easy in a world that’s rapidly shifting to digital. ‘One size fits all’ is no longer an option.

Upskilling and engaging the workforce

Citizen-centric services must be innovative and seamless. That’s why governments need to remove the barriers that impede innovation, equip their teams with new skills and foster a culture of continuous improvement. This way, they’ll make the public sector a more attractive place to work.

Navigating the challenges of digital transformation

Complex legacy systems, budget constraints, resistance to change and security and privacy concerns: there’s a long list of challenges that hamper digital transformation in the public sector.

Opportunities, spurred by technology

In spite of the above – and many other – hurdles, these are exciting times for the public sector to reshape their processes to become a future-proof government. When managed smartly, digital transformation and ecosystems can help to overcome the many challenges underway. 

Trust the power of technology 

Technology has the power to transform both the way governments and public services work, and the way they interact with citizens and businesses. Embracing digital transformation helps authorities streamline processes to boost productivity and cut costs. Moreover, as repetitive tasks are automated, public servants win time to spend on valuable, citizen-centric tasks. In addition, new digital tools enable the smarter, faster, personalized communications that citizens have come to expect.

Work in ecosystems

To access expertise and resources that they may not have in-house, public authorities increasingly join forces with internal and external stakeholders, like businesses, citizens, the academic world, etc., in ecosystems. Different than traditional public-private collabs, ecosystems put every player on an equal footing, which fosters co-innovation and co-creation and guarantees better results.

Zoom out

Capturing the value of AI: 5 examples

The following AI use cases illustrate how new technology helps public services improve productivity and decision-making while driving deeper engagement with citizens: 

  • AI-powered chatbots and virtual assistants improve the speed and accessibility of public services  
  • AI-driven insights enable customization, to optimize the citizen experience 
  • Predictive analytics provide insights in trends and consumer patterns to help governments take smarter decisions 
  • AI-driven tools like simulated policy management (SPM) predicts policy impacts, helping policymakers take more informed decisions 
  • Generative AI helps save time and money, enhances the citizen experience, etc. 

delaware helps tackle every challenge

How can delaware help?

At delaware, we help governments and public services prepare for the future. Based on decades of expertise and experience in the public sector, we offer services ranging from optimizing the IT infrastructure or moving to the cloud, streamlining business processes and installing digital workplaces to helping authorities become AI-savvy, data-driven organizations.

In addition, our consultants can support you with strategic alignment and advice as well as the change and project management you may need to get everyone aligned.  

Why delaware?

  • Despite our vast global reach, we are locally anchored. 
  • We provide end-to-end solutions, combining technology expertise with process knowledge and management experience.  
  • Thanks to our cross-industry knowledge, we bring best practices and a broad experience from leading, affiliated sectors - ready to apply to your organization 
  • By tapping into our broad ecosystem of innovative start-ups, established partners and world-renowned tech providers, we can always offer the solutions that best meet your specific needs.
delaware wants to have a sustainable impact and be relevant in the lives of citizens. By teaming up with governments and public services we co-create a digital society.
Bart Peeters, Government & Public Services lead at delaware

future-proof your government or public services

Bart Peeters

Government & Public Services lead
Connect with Bart on LinkedIn

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