Application Support Analyst

no experience, some experience, consultant
Singapore

Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already excel.

What will you be doing as an Application Support Analyst?

  • Execute day-to-day helpdesk operations (e.g. daily morning checks, status updates, daily day closure report and etc.)
  • Logging tickets and tracking of tickets (IR/SR/CR) to ensure that they are resolved within stipulated SLA.
  • Assist or perform the generation and reviewing of weekly/monthly/annually status report for client/management reporting.
  • Perform basic analysis and troubleshooting of issues encountered by users, and escalate for higher level attention when required.

Do you have what it takes to become an Application Support Analyst?

  • Application aevel 1 Helpdesk experience
  • 1-3 years of experience in a service desk role, preferably in supporting an Application System (e.g. OpenText, SharePoint, Enterprise Content Management System)
  • Experience in researching, analysing and interpreting system issues and providing the necessary support and resolution to users
  • Good communication skills
  • Skilled in Microsoft Office
  • Meticulous, empathy and strong passion to help the clients
  • Restorative and strong desire to resolve issues
  • Independent and self-exploratory learner
  • Care for quality

At delaware, we...

  • Are a dynamic, stimulating team of highly-motivated professionals with attention for personal development in your expertise.
  • Offer a continuous process for learning, development and growth.
  • Are involved in unique projects in Singapore (and the region) for prominent customers.
  • Offer a challenging and dynamic job in a successful organisation.
  • Know there’s more to life than work. We organise team events, impromptu drinks or the occasional sports day: Nothing better for team spirit than getting sweaty together, right?
  • Are a flat organisation with short lines of communication.
  • Offer a competitive benefits package.

jobs

SAP Consultant

Matches:  consultant, some experience
Being part of delaware means getting to work with an SAP Platinum Partner and Pinnacle Award winner with the cutting edge of technology. We have a dynamic, flat company culture and pride ourselves on taking care of our employees.

We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already excel. With us, you’re certain to be involved in a wide range of innovative SAP projects.

Enterprise Information Management Consultant

Matches:  consultant, some experience
Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge us and further develop our skills in the same way that we challenge our customers to step up to the next level, helping them become even better in areas where they already excel. With us, you’re certain to be involved in a wide range of innovative ECM projects.

Enterprise Information Management Analyst

Matches:  consultant, some experience
You have an analytical mind that enjoys taking a deep dive into our customers’ business processes. Draws on advanced problem-solving skills to guide customers through an IT implementation. You are attracted by IT and interacting with techies. Known for your passion, drive and perseverance; often surrounded by a pack of team mates.

Analytics Consultant

Matches:  consultant, some experience
Your goal is to create end-to-end, integrated data solutions. You will help our customers realize this from a functional and/or technical standpoint. Some of us even approach the data challenge more strategically: by talking to senior management on how to truly become a data-driven organization! That also means, from time to time, to evangelize the data gospel to the business community. 

A must-have-trait is a deep passion for data. Got that? Then let’s talk.

recruitment process

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