Digital transformation

Customer Experience Systems

We are customer obsessed at the core and on a constant quest for value. We deliver end-to-end services for the digital era so that your customer can connect.

Delivering effortless digital customer experiences

At Delaware, we believe that digital efforts are successful only when the gains outweigh the costs.

Profitable, scalable, and easy to use; whatever your definition of success is, we’ll help you get the most out of your digital journey. 

Finding the right combination between strategic ingenuity and technological know-how is what we do best. We come up with clever solutions for your challenges and turn ideas into lasting results. 

We’ll achieve results together, as partners, and you can count on us to do the heavy lifting. 

We commit. We deliver.

Get to know us

Find out how we can help you deliver an effortless customer experience with 

lower costs and less hassle.

Building a better digital customer experience

Content Management System (CMS)

Designed to manage the creation and modification of digital content, a CMS enables teams to upload digital content, including text and visuals, to the company website with ease. 

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Digital Asset Management (DAM)

With a DAM solution, businesses can ensure all their files are stored in one, central location, and are accessible to all the relevant internal stakeholders. 

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Digital Experience Platform (DXP)

A DXP is an integrated set of core technologies that support the composition, management, delivery, and optimisation of contextualised digital experiences. 

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Customer Relationship Management (CRM)

CRM systems are designed to help businesses collate, store, and analyse customer data to improve communications, retention rates, and sales growth. 

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Product Information Management (PIM)

PIM systems enable the management of all product information in a single solution, and supports the selling of products through various distribution channels.

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Whatever we do, we deliver

Strategy – Co-create your strategy aligned with commercial goals

Roadmap – Put a measurable plan in place to make strategy happen 

Project Recovery – Get back on the right track

Websites – From design to delivery 

Apps – Connect across all devices

Customer Portals – Self service, account management, order processing

Ecommerce – B2C retail to consumer, B2B order management 

Marketplaces – Become a platform not just a product business

Marketing Automation – Streamline efforts and drive revenue

CRM –  Get a 360 degree view so that you make smarter decisions along the customer journey from marketing, through to sales and service

Digital marketing – Activating ROI from your platform

Exploit the potential that strategic digital transformation can bring to your business

We work together with our customers to build future-ready, integrated digital platforms for your customers and internal teams that connect intelligently with operational ERP systems. 

Whatever stage you are at in your digital journey and whatever your challenge, we can help to: 

•            Make the right choices for your customer experience transformation

•            Bring your stakeholders together around one shared vision and roadmap

•            Make true omnichannel a practical reality

•            Align on experiences to facilitate transformation 

With lived experience of over 1,547 digital projects, delivered for companies across multiple industries, Delaware has the understanding to help you take the next step. 

improve customer experience

Supporting customers across a range of industries

  • Automotive
  • Education
  • Financial Services
  • Government
  • Healthcare
  • Information Technology
  • Life Sciences
  • Manufacturing
  • Professional Services
  • Retail
  • Travel & Hospitality

Why choose Delaware for digital?

Our ERP foundation means that we thrive on the complicated parts of digital projects, integrating with existing technology in a way that works for the whole organisation.

A true end-to-end partner, from initial strategy and ideation to activation.

Technology agnostic, so that we can deliver the best unbiased solutions.

Proven experience, over 1,547 customer digital projects delivered across all sectors

It’s not all or nothing. We work brilliantly with other teams, whether they are creative agencies, marketing activators, or anyone.

If the going ever gets tough, you can be assured that we will be with you every step of the way. We have never walked away from a project. 

We’re not an agency. We’re not consultants. We work as an extension of your team.

We commit. We deliver.

Get in touch

Alan Edmondson,  Digital Customer Experience Practice Lead

Connect with Alan on LinkedIn