Operations

Utilities are changing fast. Rising costs, increasing customer debt, and frequent disconnections are putting pressure on operations. Episode Recap of “Breaking the Disconnect Loop with Proactive Prepay Programs” focused on one clear message: proactive prepay programs give customers choice and control while helping utilities manage risk. Many utilities still rely on post-pay billing. This approach can leave customers surprised by large bills, disconnected, or in debt. It also creates inefficiencies and reduces satisfaction. Prepay programs allow customers to pay ahead of usage, track consumption, and avoid surprise fees. For utilities, prepay reduces bad debt, improves customer satisfaction, and increases operational efficiency. 

The enterprise world is at a pivotal moment in the evolution of artificial intelligence. What began as fascination with chatbots and text generators has matured into a strategic imperative centered on trust, measurable value, and scalable adoption. This blog explores that evolution, how organizations are learning from early experimentation, embracing new agentic frameworks, and building sustainable AI strategies that go beyond hype and potentially a market bubble. 

Government contracting is changing fast. Compliance demands are growing. Technology is moving even faster. Episode 3 of the GovCon Transformation Series, “The Tech Leap,” brought together insights from Kenneth Berg, Partner at delaware; Alban Leong, Principal Architect at delaware; David Sentance, SAP Data SME; Chad Braley, CEO of Capital Edge Consulting; and Melissa Dixon, Senior Manager at Capital Edge Consulting. Together, they focused on one clear message: technology must move forward, but it must follow the business. Many government contractors still rely on legacy systems. These systems are heavily customized. They depend on manual workarounds and disconnected data. That approach cannot scale. It increases risk. It slows growth. And it makes compliance harder. The Tech Leap is about building a modern digital foundation. One that supports compliance today and prepares organizations for growth tomorrow.

Mill products manufacturers are investing in new machines. But many are still using old ways of thinking. In Episode 3 of the Shop Floor Revolution Series, our experts discussed why enterprise thinking is the real change happening on the shop floor for mill products. This includes paper, packaging, metals, plastics, cable, wire, and building products. The message was clear. Technology matters. But mindset matters more.