Why an arranged marriage between Finance and Supply Chain is a good thing:
In my previous article I explained how long-term growth can only be realized when operational excellence and customer experience are balanced. Two main levers to achieve this balancing act are cost to serve and customer lifetime value. These provide insight into the profitability of customers along their entire life cycle as the basis for well-thought-out trade-offs. In practice, this means that Supply Chain and Finance should team up and proactively deliver insights for smart decision-making.